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How to get patients to say "Yes" is a Course

How to get patients to say "Yes"

Ended Apr 16, 2020
3 credits

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Full course description

“How to Get Patients to Say “YES” Without Being Held Hostage by Insurance”


Course Description:  

Getting your dental patients to say “YES” to treatment and “YES” to the cost can be challenging and sometimes very frustrating. 

In this energy-filled presentation, you will learn how to master verbiage designed to overcome patient objections and the #1 factor for treatment planning that will increase production immediately.


Course Objectives:

•    Establish protocols to design an eye-appealing treatment plan

•    Discover how to discuss treatment fees with confidence

•    Learn how to handle the tough insurance questions

•    Recognize your team’s limiting beliefs about money

•    Uncover how to avoid becoming an insurance-driven practice


Suggested Audience: 

Front desk, business team, clinical team




Tracy Civick

is a nationally recognized speaker, coach, and author who focuses on motivating office teams to LOVE WHAT THEY DO!  She helps teams create a cohesive team culture based on respect and communication. Tracy also coaches teams how to build trust with patients as well as implement specific business systems to ensure success with daily tasks such as telephone skills, the patient experience, case acceptance, and A/R management. Her memberships include:  The Academy of Dental Management Consultants and the American Association of Dental Office Management.  When she's not speaking on stage or coaching an office team, Tracy enjoys spending time with her husband, 5 children, and 3 dogs.  She is passionate about Mexican food, nice people, and helping others grow “inside” their box.