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Solving Problems Between the Front and Back Office

Ended Apr 17, 2020
3 credits

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Full course description


Solving the three most common battles between the front office and the back office

Kevin Henry 




When there is turmoil between the front office and the back office, your patients can feel it. They can sense the frustration and see it on your face when you’re disappointed in one of your team members or even your doctor. Together, let’s set standards in your office so that patients walk away feeling like your office is a well-oiled machine and you go home at night feeling fantastic instead of frustrated.

In this interactive, fun course, team members will experience how it feels when things break down and together look at solutions that can strengthen the respect within so at the end of the day, everyone feels good. We’ll look at things from the clinical and administrative side in this fast-moving course. Attendees will walk away from this course with some tools and system strategies they can implement on their first day back in the office.



Ø  Identify the daily challenges that affect team performance, productivity and patient care

Ø  Dissect each battle and learn how to create systems the entire team can agree on

Ø  Learn how to put these systems in place and attain cohesiveness in your team

Ø  Understand your personality style as well as those in your practice and daily life

Ø  Discover how every team member can feel valued at the end of the day



With nearly 20 years in the dental publishing industry, Kevin Henry is the editor-in-chief for He is also the former group editorial director for Dental Products Report and managing editor for Dental Economics.

Additionally, he now serves as the co-founder for, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the country, reminding them of the important role they play every day in their practice.

He is also certified as a DiSC trainer, helping dental practices learn how to understand each other better through personality assessments and training.